bitbat Frequently Asked Questions
Everything you need to know about bitbat — from creating your account and depositing via bKash, Nagad or Rocket, to cricket betting rules, bonus terms, and keeping your play safe and responsible.
This page covers the most common questions asked by players at bitbat across Bangladesh — from Dhaka and Chittagong to Sylhet and Khulna. Whether you are a new member figuring out how to register, or an experienced player with a question about a BPL cricket bet or a bKash withdrawal, you will find a clear, direct answer below. If your question is not listed here, contact our support team at [email protected] — we are available daily from 09:00 to 24:00 BST (UTC+6).
Account & Registration
Creating a bitbat account takes less than two minutes — visit the registration page, enter your mobile number or email address, choose a secure password, and confirm you are aged 21 or over. You will receive a verification code via SMS or email to activate your account. Once verified, you can log in immediately and make your first deposit via bKash, Nagad, or Rocket to start playing.
The minimum age to register and play on bitbat is 21 years old. This applies to all players in Bangladesh without exception. During the KYC (Know Your Customer) verification process, bitbat will request a valid government-issued ID — such as a National ID card or passport — to confirm your age. Any account found to belong to someone under 21 will be closed immediately and all funds returned.
bitbat requires standard KYC documents before processing your first withdrawal. You will need to submit a clear copy of a valid government-issued photo ID — your Bangladesh National Identity Card (NID), passport, or driving licence — along with proof of your registered payment method. For bKash or Nagad, a screenshot of the account linked to your registered mobile number is typically sufficient. Verification is usually completed within 24 hours.
To reset your bitbat password, click the "Forgot Password" link on the login page and enter the mobile number or email address associated with your account. You will receive a one-time reset code via SMS or email. Enter the code, set a new strong password, and log in. If you no longer have access to your registered contact details, reach out to our support team at [email protected] for manual account recovery assistance.
No — bitbat strictly allows only one account per person, per household, and per device. Operating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and winnings forfeited. If you believe you have accidentally created a duplicate account, contact our support team immediately so we can resolve the situation without penalty.
You can request account closure at any time by contacting bitbat support at [email protected]. Before closure, any pending withdrawals will be processed and remaining balance returned to your registered payment method. If you are closing your account for responsible gaming reasons, we also offer self-exclusion periods ranging from 6 months to permanent — which may be a more suitable option than full closure. Our support team will guide you through the best choice for your situation.
Deposits & Withdrawals
A bKash deposit on bitbat is typically credited to your account within 1–2 minutes of the transaction being confirmed. Send the deposit amount to the bitbat merchant bKash number provided in your account dashboard, then submit the transaction ID in the deposit form. During peak hours (evenings and match days), processing can occasionally take up to 5–10 minutes. If your deposit has not appeared after 15 minutes, contact support with your bKash transaction reference.
The minimum deposit on bitbat is ৳200 BDT for bKash, Nagad, and Rocket. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other supported banks may have a higher minimum — typically ৳500 BDT. There is no maximum deposit limit imposed by bitbat, though your personal bKash or Nagad wallet limits may apply. Always deposit an amount you are comfortable with and that fits within your entertainment budget.
The minimum withdrawal on bitbat is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad account. This policy helps prevent fraud and ensures fast, traceable payments. You must have completed KYC verification before your first withdrawal can be approved.
Most bitbat withdrawals via bKash or Nagad are processed within 1–6 hours after approval. Rocket and bank transfer withdrawals may take up to 24 hours on business days. Withdrawals submitted over weekends or Bangladeshi public holidays may experience slight delays. First-time withdrawals often take longer because KYC verification must be completed. Once your account is fully verified, subsequent withdrawals are typically much faster.
bitbat does not charge any platform fees on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, or Rocket — may apply their own standard transaction charges as per their fee schedule. For example, bKash charges a small cash-out fee on transfers to personal accounts. These third-party charges are outside bitbat's control. We recommend checking your mobile wallet's current fee structure before initiating a withdrawal.
Yes — bitbat supports bank transfers from several Bangladeshi banks including Dutch-Bangla Bank (DBBL), BRAC Bank, Islami Bank Bangladesh Limited (IBBL), City Bank, and Sonali Bank. To deposit via bank transfer, select the bank option in your account's deposit section and follow the provided instructions. Bank transfers generally take longer to process than mobile wallet deposits, so bKash or Nagad remains the fastest option for same-session top-ups.
Games & Gameplay
BPL (Bangladesh Premier League) cricket betting at bitbat follows standard T20 match-betting rules. You can bet on match winner, top batsman, total runs, over/under lines, and live in-play markets. If a match is abandoned due to weather or other circumstances before the Duckworth–Lewis minimum overs threshold is reached, bets are typically voided and stakes returned. Completed matches where a result is determined by D/L method count as valid results. Full rules are available in the Sports Betting section of our Terms and Conditions.
Yes — bitbat is fully optimised for mobile play on Android and iOS devices. The entire platform, including sports betting, live casino, slots, and crash games, runs smoothly in your mobile browser without requiring a separate app download. Simply open bitbat.pro in Chrome, Firefox, or Safari on your phone, log in, and enjoy the full experience. The site is designed specifically for the phone screen, so you get a native-app feel directly through your browser.
The RTP (Return to Player) percentage varies by slot game and is set by the game provider — Pragmatic Play, NetEnt, Microgaming, and others. Most slots available on bitbat carry RTPs between 94% and 97%, meaning that for every ৳100 wagered over a large number of spins, the game pays back ৳94–৳97 on average. RTP is a long-term statistical measure, not a guarantee for any single session. You can usually find the RTP for a specific slot in its in-game information or paytable panel.
bitbat exclusively partners with licensed and audited game studios — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, and Ezugi — whose Random Number Generators (RNGs) are independently tested for fairness. Live casino games are streamed from professional studios with real dealers and transparent card shuffles. bitbat does not modify game outcomes in any way. The integrity of every game is governed by the original provider's certification, giving you confidence that results are genuinely random and fair.
Yes — bitbat offers live in-play betting on major T20 tournaments including the IPL, T20 World Cup, and BPL, as well as Test and ODI series featuring the Bangladesh Tigers. In-play markets update ball by ball, allowing you to bet on the next wicket, current over runs, live match winner, and more while the action unfolds. Markets suspend briefly during active deliveries and reopen between balls. Stable internet connectivity is recommended for the best in-play betting experience.
Bonuses & Promotions
bitbat offers a generous welcome bonus to all new players who register and make their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page at the time of registration — terms can vary seasonally, especially around Eid, Pohela Boishakh, IPL season, and major T20 tournaments. To claim the welcome bonus, opt in during the registration or first deposit process. Bonuses are not applied retroactively to deposits made without opting in.
Wagering requirements on bitbat bonuses specify how many times you must bet the bonus amount before winnings derived from that bonus become withdrawable. For example, a 20x wagering requirement on a ৳1,000 bonus means you must wager a total of ৳20,000 before you can withdraw bonus-generated winnings. The specific requirement varies by promotion — always read the full terms of each offer before claiming. Bets placed on certain low-margin markets or games may contribute at a reduced rate toward wagering completion.
Yes — bitbat periodically offers free spin promotions on selected slot titles, typically from providers like Pragmatic Play and NetEnt. Free spins may be awarded as part of a welcome package, a deposit reload bonus, or a standalone slot promotion. Winnings from free spins are usually credited as bonus funds subject to wagering requirements. Check the promotions section in your bitbat account for the latest free spin offers and their associated terms.
bitbat rewards regular players through an ongoing loyalty programme. As you wager across casino games, sports betting, and live dealer tables, you accumulate loyalty points that can be exchanged for bonus credit or used to unlock higher-tier VIP benefits. Higher tiers typically offer faster withdrawal processing, dedicated account management, exclusive seasonal promotions around BPL and IPL, and enhanced deposit bonuses. Full details of the current loyalty programme structure are available in your account under the Rewards section.
No — bonus funds cannot be withdrawn directly without first satisfying the applicable wagering requirement. Only real-money funds (deposits and winnings from real-money wagers) are freely withdrawable without conditions. This is standard practice across online betting platforms and protects the integrity of the bonus system. If you prefer to play without bonus restrictions, you can opt out of bonus offers during the deposit process and your deposit will be treated as a clean real-money balance.
Safety & Responsible Gaming
bitbat is a safe and reliable platform that uses 256-bit SSL encryption to protect all player data, account credentials, and financial transactions. Your personal information is never shared with unauthorised third parties. All game providers integrated into bitbat are independently tested and certified for fair play. We operate with full transparency regarding terms, bonuses, and withdrawal conditions. For additional peace of mind, enable two-factor authentication (2FA) in your account security settings.
You can set a daily, weekly, or monthly deposit limit on bitbat by contacting our support team at [email protected] or through the responsible gaming tools in your account settings. Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day cooling-off period before they become active — this gives you time to reconsider. We strongly encourage all players to set a deposit limit that reflects their personal entertainment budget in Bangladeshi Taka (৳).
Self-exclusion is a voluntary tool that locks your bitbat account for a set period — available options include 6 months, 1 year, 3 years, or permanent exclusion. Once activated, you cannot log in, deposit, or place bets for the duration of the exclusion. All marketing emails and promotional messages are also stopped immediately. To activate self-exclusion, contact support at [email protected] and clearly state your request. Self-exclusion cannot be reversed before it expires, so please consider the decision carefully.
If gambling is causing stress, financial pressure, or affecting your relationships, please reach out for help immediately — you do not need to manage this alone. Contact bitbat support at [email protected] to request a time-out, deposit limit reduction, or full self-exclusion. Our responsible gaming team handles all such requests with complete confidentiality and without judgment. Taking a break early is always the right decision. Please refer to our full Responsible Gaming page for detailed guidance, self-assessment tools, and further resources.
bitbat protects all personal and financial data using 256-bit SSL (TLS) encryption on every page and transaction. Sensitive data such as passwords is stored in hashed form — never in plain text. Payment details submitted via bKash, Nagad, or Rocket are processed through secure, tokenised channels and are not stored on bitbat servers. Access to account data is restricted to authorised personnel only. For full details on how your data is collected, used, and protected, please review our Privacy Policy at bitbat.pro/privacy-policy.
21+ only. Please gamble responsibly. SSL-secured platform.